We are here to help you. In this section we address common issue that visitors have while visiting this website. If you have an issue with viewing this website that is not addressed here please :: contact us and our help desk will assist you to the best our abilities.

All of the forms in this website are provided in two different formats for your downloading and viewing convenience. If you do not have the Free PDF viewer from Adobe you can download it here for free.

This website is designed to be viewed at a monitor resolution of 800x600 or higher. If you are having to scroll side to side to view the site your monitors resolution is very likely set to 640x480.

To correct this issue, do the following:

1. From your desktop right click
2. Select Properties.
3. In the window that open there are tabs across the top, select the Settings tab.
4. In the lower right corner is a slider. Move the slider to the right. You will see the numbers below it change.
5. Move the slider to 800 by 600 or 1024 by 768.
6. Select apply at the bottom of the window, then select OK.

You might want to try some different settings to find the one that is best for you.
Please Note: Some older computers are not able to support screen resolutions higher that 640x480. There are to many reason for us to list here. Please refer to your owners manual should you continue to have this problem.

This website is designed to be viewed at a monitor resolution of 800x600 or higher. Text is sometimes displayed larger that intended for several reasons, here are two of them:

• It is possible that your screen resolutions is set below the minimum viewing standard for this website. Please refer to the above solution to check your resolution.
• Many time people with visual impairments have the font sized increased beyond Normal to assist in viewing the contents of their computer.

To check and correct this issue do the following:

1. From your desktop right click
2. Select Properties.
3. In the window that open there are tabs across the top, select the Settings tab.
4. In the bottom right corner select the Advanced button.
5. At the top of the window that open your font settings will be display.
6. Adjust to suit
7. Select apply, then select Ok
8. Select OK again to close the Properties window

If this does not resolve your issue please refer to your owners manual

If you are viewing this site with a MAC and are using OS X (10.x (Jaguar, Panther, Tiger and so on)) please consider using Firefox. It is the most W3C compliant browser in use today. :: read more about Firefox here

Microsoft Internet Explorer for the MAC is no longer supported by Microsoft…

I hear that Microsoft will no longer develop Internet Explorer for Mac - is this true?
Yes. In our commitment to the Mac platform and our Mac customers we are focusing our development efforts on Mac Business Unit products like Office for Mac, Virtual PC for Mac, MSN for Mac OS X, and MSN® Messenger for Mac.
:: read it on the MS site here